TERMS AND CONDITIONS
VERSION 1.4 DATED 17 FEBRUARY 2022
1. PLAYERS' TERMS AND CONDITIONS
1.1. WEBSITE TERMS AND CONDITIONS ('TERMS AND CONDITIONS')
In these Terms and Conditions, 'You' or 'Your' or 'User' or 'Player' means any person who uses the Service or Software provided on or via any Tekzia B.V. Website/s. By using the Software, Services, or Website, You signify Your agreement to these Terms and Conditions.
Unless otherwise stated, 'We' or 'Us' or 'Our' or the 'Company' refers to Tekzia B.V., a company duly registered in Curaçao with company registration number 150738 and registered address at Fransche Bloemweg 4, Curaçao.
This page defines the Terms and Conditions that apply to all monies and wagers accepted by Us and all services offered at and on any other Website operated by Tekzia B.V..
Tekzia B.V. is licensed by the Antillephone Services N.V. under gaming license number 8048/JAZ.
1.2 TERMS AND CONDITIONS LANGUAGE/S
Tekzia B.V.'s Terms and Conditions, as published on the Website, are provided in English and in any other language/s that may be added from time to time. However, the English version of these Terms and Conditions form the basis of these Terms and Conditions. Translations into other languages are provided in good faith. In the event of ambiguity between the English version and a translation, the English version will prevail.
1.3. AMENDMENTS OR UPDATES TO TERMS AND CONDITIONS
These Terms and Conditions may sometimes be updated as required by Tekzia B.V.. Any such amendments will be notified to You in advance. You must re-confirm your acceptance of the Terms and Conditions before such changes enter into effect. Players will not be allowed to play unless the new Terms and Conditions are accepted but will still be allowed to withdraw any remaining funds in the account.
Online gambling may be illegal in the jurisdiction/country in which You are located. Tekzia B.V. does not intend to enable You to contravene applicable law. You are responsible for any gaming activity, and You are also responsible for ensuring that You are not violating any law or legislation prohibiting online gambling. Before accessing and using the Services on Our Website, in any jurisdiction, you should consult legal expertise where You are located.
We will not allow registrations from certain jurisdictions where your registration and/or participation would conflict with any applicable local laws or regulations related to online gambling.
3. YOUR ACCOUNT
3.1. MINIMUM AGE
All Users must be over the legal age of 18 years or shall be of legal age as stipulated in their country of residence to register an account with Tekzia B.V.. The Company prohibits minors or underage players from participating in any of the games or using the Services. We reserve the right to ask for proof of age from any Player and suspend their account until satisfactory documentation is provided. It is each Player's responsibility to check that the laws in their state/country concerning gambling allow them to use Our Services before registration. Please refer to section 2 (Jurisdictions).
You must register personally for an account. You may only open and operate one single account. If You hold more than one account, we reserve the right to suspend Your accounts until all the account details and balances (belonging to You) are consolidated. Once completed, all other accounts will be terminated, leaving one single active account.
3.3. PERSONAL INFORMATION
When registering, You must give a valid identification, address, contact email, or personal telephone number. All information supplied to Us must be accurate and complete in all respects. Tekzia B.V. reserves the right to confirm Your address by posting an address verification letter to You or contacting You via email. All letter correspondence will be discreet, and the envelope will not display any reference to Tekzia B.V.. When such correspondence is initiated, all withdrawal requests will remain pending until the correspondence has been returned and approved by Us.
You are asked to keep Your registration details up to date. If any details are inaccurate or require updating, please contact Our Customer Support Team via Live Chat or by emailing email@example.com.
All Users may be sent an email or SMS to the registered email address or phone number for account activation. If this is not verified, We reserve the right to suspend all activities on the account until the account details are successfully verified.
By registering an account, You are deemed to have accepted and understood all the Terms and Conditions displayed on Our Website. We recommend that all Players print out (or save to file) all transaction records, rules of play, cancellation policies, and pay-out policies. It is also recommended that You peruse the section related to game rules and regulation.
3.7. ACCOUNT DORMANCY
Should an account remain dormant or inactive with no account transactions for a period exceeding 30 months and the account has a balance, Tekzia B.V. shall attempt to contact You to return any remaining funds.
3.8 INTER-ACCOUNT TRANSFERS
The transfer of funds between individual accounts is strictly prohibited. Tekzia B.V. prohibits players from selling, transferring and/or acquiring accounts to/from other players.
3.9. ACCOUNT SUSPENSION
Tekzia B.V. reserves the right to refuse Your registration and to close or terminate Your account at its sole discretion. However, any contractual obligations already made will be honoured.
3.10. ACCOUNT CLOSURE
If You wish to close Your account, please follow the instructions on the Website, or You can contact Our Customer Support Team via Live Chat or by emailing firstname.lastname@example.org. Please be prepared to identify yourself via personal identification documentation.
3.11. RECOVERING OF FUNDS
If You wish to recover funds held in Your dormant or excluded account, contact Our Customer Support Team via Live Chat or by emailing email@example.com.
3.12. ACCOUNT SECURITY
As a Player, You are responsible for keeping secure Your account details secure. This includes login details, any linked email address or mobile phone, and the login details of any personal computer or device on which You access Your account. We recommend using password-protected devices and locking screens when not in use, amongst other tips. Please note that the Company shall not be held responsible if there is any unauthorised use of Your account when the Company itself is not at fault.
4. DEPOSITS AND WITHDRAWALS
4.1. DEPOSIT AND WITHDRAWAL METHODS
You may fund Your account via Visa, Mastercard, Neteller, Skrill, Trustly, MuchBetter, Sofort, Bank transfer, Interac, or Zimpler. We may change these payment methods when necessary. We cannot guarantee that all payment options will be available at all times. We also have the right to accept or refuse payment methods depending on whether they fulfill certain conditions.
Please refer to the Payment Methods page here should You wish to check which payment and withdrawal methods are presently available, the transaction fees, and their processing times.
The minimum deposit is 10 EUR or 15 CAD. The maximum deposit depends on the payment method, but it usually ranges from 500 EUR/CAD to 5,000 EUR/CAD per transaction.
4.2. IDENTIFICATION CHECKS
The Company reserves the right to run checks on all players using third-party vendors based on the information provided at registration.
However, Tekzia B.V. also reserves the right to ask You for verification documents upon deposits made or before executing a withdrawal. This includes, but is not limited to, requesting copies of photographic identification documents, such as a Passport, Identity Card, or Driver's License, and requesting documents for confirming the permanent residential address.
Please note that all deposits should be wagered at least one time before You request a withdrawal. We reserve the right to charge a 30% processing fee if the deposit is not wagered at least once.
Withdrawals are made payable only to the Player's name used when registering on Our Website, which means that the payment method's name must correspond to the Player's gambling account name used on registration. Funds can only be withdrawn to the same payment method used for depositing, up to the deposit amount.
Kindly note that You may incur a percentage fee on Your withdrawal. This will be visible to You prior to effecting the withdrawal request.
Withdrawals are processed within 72 hours of the request. However, Bank transfers and card transactions may take up to three days to deliver, while e-wallet transfers are usually provided instantly upon Us processing the withdrawal. Verified customers may benefit from instantly processed withdrawals. Please note that certain withdrawals may experience a slight delay due to our identity verification process; however, this will not take longer than five days.
Should You wish to withdraw some or all of Your balance, You may select how much You want to withdraw. The maximum withdrawal amount per 24-hour period is EUR 10,000 or currency equivalent.
4.4. IRREGULAR PLAY
Before any withdrawals are processed, Your play may be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero, or low margin bets or hedge betting, or exploitation of a game or game fault, shall all be considered irregular gaming for bonus play-through requirement purposes. Should the Company deem that irregular game play has occurred, Tekzia B.V. reserves the right to withhold any withdrawals and/or confiscate all winnings.
4.5. UPDATING PAYMENT DETAILS
Updating or adding additional payment details may only be done by contacting Our Customer Support Team via Live Chat or by emailing firstname.lastname@example.org.
If You wish, You may request a deposit to be refunded back to the original payment method, provided that the deposit funds are still available on Your account balance. Tekzia B.V. reserves the right to charge a 5% (five percent) fee of the transactional value, but no less than 10 (ten) EUR or currency equivalent for administrative and processing fees of the refund. Such fees will be deducted from Your account balance, and in case You do not have a balance on the account, the fees will be deducted from the amount to be refunded.
You acknowledge that refunds are done only in exceptional circumstances, and processing of refunds is entirely at the Company's discretion. Please note that any refund requests may experience a slight delay due to technical processing time; however, this will not take longer than five days.
6.1. SEPARATE TERMS AND CONDITIONS
All promotions, bonuses, or special offers are subject to promotion-specific terms and conditions. Any complimentary bonus credited to Your account must be used in adherence to such terms and conditions.
7. PERSONAL DATA
8. INTELLECTUAL PROPERTY
8.1. TRADEMARKS, SERVICE MARKS, TRADE NAMES
Tekzia B.V. reserves all rights to the brand names relating to the Company, including but not limited to, .com and any other trademarks, service marks, and/or trade names (the 'Trademarks') used by the Company. By using the Software, Services, or Website/s, You acknowledge that You obtain no rights in the Trademarks or the content. You may only use the same in complete accordance with these Terms and Conditions.
8.2. USER-GENERATED CONTENT
The Software, Services, or Website may contain functionality whereby the User may post or publish text, images, videos, or other copyright protectable material ('User-Generated Content). By posting or publishing User Generated Content, You warrant that You have acquired any rights necessary for Your and Tekzia B.V.'s use and reproduction of such User Generated Content.
In addition, You grant Tekzia B.V. a license to use User-Generated Content for the purposes contemplated by these Terms and Conditions. You shall indemnify and keep Tekzia B.V. harmless from and against any third-party claims relating to the Company's use of User Generated Content (or part thereof).
Tekzia B.V. reserves the right to remove any User Generated Content which (in Our view) risks infringing third party rights, these Terms and Conditions, or applicable law.
9. USE OF AUTOMATED PLAYERS ('BOTS') AND ILLEGAL SOFTWARE
9.1. ILLEGAL SOFTWARE AND BOTS
The use and abuse of a bug or bots or any other form of artificial intelligence in any of the Software or Services provided by Tekzia B.V. are illegal.
9.2. NON-PERMITTED SOFTWARE
Using software to influence or modify the outcome of any of the games offered by the Company or for player collusion for financial gain is strictly forbidden. Monies acquired in this way will be deducted from the Player's funds.
9.3. LEGAL PROCEEDINGS
Tekzia B.V. shall take all necessary measures if any Player performs any illegal activities previously outlined in sections 9.1 and 9.2. This includes, but is not limited to, blocking the Player's account and freezing the Player's funds. The Company reserves the right to undertake legal proceedings against any individual found to have breached the rules under this section.
10. INTERRUPTIONS, LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, ETC
Tekzia B.V. is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the gameplay. The Company shall not be held responsible for any acts or omissions made by Your internet service provider or any third party with whom You have contracted to gain access to the server that hosts the Website.
10.2. LIMITATION OF LIABILITY
Subject to Tekzia B.V. wilful misconduct or gross negligence, and the maximum extent permitted by law, the Company is only liable for direct damages caused due to Tekzia B.V. negligence and not for any indirect damages arising out of and in any way connected with Your use of, or inability to use the Software, Services or Website/s. Notwithstanding anything to the contrary, nothing in these Terms and Conditions shall exclude or limit Tekzia B.V. liability for fraud, death, or personal injury.
10.3. DISCLAIMER OF WARRANTIES
Unless otherwise specified in these Terms and Conditions, and to the maximum extent permitted by law, the Software, Services, and Website/s are provided on an 'as is' and 'as available' basis. Tekzia B.V. makes no warranties or representations, whether express or implied (whether by law, statute, or otherwise) including, but not limited, to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness, or accuracy of the Software/Services, or infringement of applicable laws and regulations.
Tekzia B.V. makes no warranty that the Software or Services will meet Your requirements, be uninterrupted, timely, secure, or error-free, that defects will be corrected or that the software or server that makes it available are free from viruses or bugs or represents that the full functionality, accuracy, and reliability of the Software or Services as to results or accuracy of any information obtained by You.
In the event of systems or communications errors relating to the generation of random numbers, bet settlement, or another element of the Services, We will not be liable to You due to any such errors. We reserve the right to void all bets on the draws in question.
10.4. MISCARRIED AND/OR ABORTED GAMES
In the event of miscarried and/or aborted games, the game is terminated, all wagers are void, and the wager's amount is refunded to Your account.
10.5. SYSTEMS MALFUNCTION
Where a manifest error, mistake, or system failure results in an incorrect paytable, any applicable bet/s are void. The original amount concerning the bet/s will be returned to the Player. For the avoidance of doubt, any Jackpot Win deemed valid by the relevant licensing authority shall also be valid between Us and the game provider.
10.6. LIMITATION ON WAGERS
We reserve the right to refuse or limit any wager(s) at Our sole discretion for any reason whatsoever. In circumstances where a stake is deemed to be or is declared void by Us at Our discretion, any sum deducted from Your account with respect to that stake or wager shall be credited to Your account. Wagers shall only be valid if accepted by Our server and subject to Your agreement. Until acceptance, no communications from You shall be binding on Us, and all information displayed on this Website constitutes an invitation to play only. Malfunction (whether on Our Website or Your equipment) voids all pays and plays. Should We determine to waive a rule in the interest of fair play to You, it shall only be for that instant and shall not set a precedent for the future.
10.7. RIGHT TO VOID
Tekzia B.V. reserves the right to void any winnings obtained because of an abuse of a hardware or software error or malfunction. Players found abusing such errors/malfunctions are subject to having their account closed and any deposits and/or winnings forfeited. In the event of a Website system malfunction, all bets are voided.
In addition, if You mask, disguise, anonymise, or hide Your I.P. address (i.e., by using a VPN) while accessing the Website, We reserve the right to void and confiscate any winnings that derive from such activity deemed as illicit.
Tekzia B.V. shall not be liable in contract, tort, negligence, or otherwise for any loss or damage whatsoever arising from or in any way connected with Your use of any link contained on the Websites. The Company is not responsible for the content contained on any Internet site linked to the Website/s or via the Services.
12. AVAILABILITY OF OFFERS
All Player offers are limited to one per person, family, household address, email address, telephone number, same payment account number, and shared computer, for example, public workplace. All Tekzia B.V. offers are intended for recreational players, and the Company may, in its sole discretion, limit the eligibility of Players to participate in any promotion. We reserve the right to withdraw the availability of any offer or all offers to any Player or group of Players.
12.2. OFFER RECALL
We reserve the right to reclaim all bonuses awarded and any winnings accrued if Players are found to be tampering with or abusing any aspect of the Company's promotion/s. Where there is evidence of a series of bets placed by a Player or group of Players, which due to enhanced payments through promotional offers result in guaranteed Player profits irrespective of the outcome, the Company reserves the right to ignore the bonus element of such offers and settle bets at the correct odds. We further reserve the right to ask any Player to provide sufficient documentation for Us to be satisfied, in Our absolute discretion, as to the Player's identity before Us crediting any bonus, free bet, or offer to the Player's account.
The Company reserves the right to recall any payment made in error to You or does not belong to You, whether by a technical error, human error, or otherwise. Please note that the incorrect amount will remain the property of Tekzia B.V..
13. COLLECTION OF WINNINGS
Winnings are added to Your balance in the same currency of Your account when no irregular play is detected. Please also refer to section 4.4. If there are any concerns or queries regarding the collection of winnings, please contact Our Customer Support Team via Live Chat or by emailing email@example.com.
Please note that the maximum amount that can be won from a single bet, excluding Jackpots, is 250,000 EUR, or currency equivalent.
14. RESPONSIBLE GAMING
14.1. RESPONSIBLE GAMING POLICY
Gaming is supposed to be fun, but We understand that Players can lose control in some cases. We promote responsible gaming by offering different controls to be put in place by Players. These include:
- Enabling blocking/suspension of Your account temporarily or permanently; and
- Setting financial and time limits on Your account.
These control options are available in Your account, or You may also click through the links provided on Our Responsible Gaming page. You may also contact one of Our Customer Support Team Representatives via Live Chat or by emailing firstname.lastname@example.org.
The Company provides financial limits to help You stay in control of Your gaming. You can establish deposit limits to control how much money You can deposit over a period of time. These limits can be set on a daily basis.
Limits You put in place can be decreased and will be in place immediately from the request. Limits You have put in place can only be increased after the lapse of 24 hours from the request.
14.3. SELF-EXCLUSION POLICY
Should You wish to self-exclude from Your account, You may do so directly from Your account settings. When You choose to self-exclude, You will no longer be permitted to gamble on Our Website for the period of time chosen. You will only be able to login to withdraw any remaining funds in Your account. No marketing material will be sent to You during this time period.
Should You wish to increase an existing self-exclusion, please contact Our Customer Support Team via Live Chat or by emailing email@example.com.
Please note that any self-exclusion requested on Our Website is only applicable to this Website. Therefore, We recommend You consider extending Your self-exclusion to each operator where You hold an account with.
If You experience any difficulties, you may get in touch with Our Customer Support Team. Our representatives are available 24/7 and can be reached via Live Chat or by emailing firstname.lastname@example.org.
16. GOVERNING LAW
These Terms and Conditions are governed by and interpreted in accordance with the laws of Curaçao.
Tekzia B.V. will endeavour to resolve all disputes in a timely and responsible manner. The Company aims to communicate the complaint resolution to You within 10 working days from when You submitted the complaint to Us.
In exceptional circumstances, the complaint may have to be escalated and analysed at a more senior level. In this case, We will inform You of the reason for an extension before the first 10 working days elapse and that the response may be extended by no more than another 10 working days. However, to the extent permitted by applicable law, any dispute arising out of Your use of the Services shall be finally settled by the Alternative Dispute Resolution body. However, the Company encourages Players to exhaust Our complaints procedure first.
17.1. ALTERNATIVE DISPUTE RESOLUTION (ADR) BODY
In the case where any complaint or dispute has not been solved to Your satisfaction, You have the right to lodge Your complaint with:
• ThePOGG, by filing an official complaint with them here.
Players have the option of lodging a dispute with the ADR entity free of charge. Regardless of whether the Player lodged a complaint with the ADR entity, this does not affect the Player's right to bring proceedings against the Company in any court of competent jurisdiction.
For more information on how We handle Your complaints, You may request a copy of Our Complaints Procedure. Contact Our Customer Support Team via Live Chat or by emailing email@example.com.
18. FINANCIAL AND LEGAL INSTITUTION
18.1. NO INTEREST
Tekzia B.V. is not a financial institution. Any deposits made into Your account are not due any interest payments on the deposit(s) whatsoever.
18.2. NO LEGAL OR TAX ADVICE
Tekzia B.V. does not provide advice to Players regarding tax and/or legal matters. We advise Players who wish to obtain advice regarding tax and legal matters to contact appropriate advisors and/or authorities in the jurisdiction in which they are domiciled and/or resident.
19. NO ARBITRAGE
Players are strictly prohibited from utilising Tekzia B.V. and its systems to facilitate arbitrage through Currency Exchange transactions. Where Tekzia B.V. deems that a Player has deliberately used the systems for financial gain through arbitrage, any gains will be forfeited and deducted from the Player's balance without warning or notification.
20. AGAINST MONEY LAUNDERING AND TERRORIST FINANCING
Players are strictly prohibited from utilising Tekzia B.V. and its systems to facilitate any type of illegal money transfer system. Tekzia B.V. will conduct 'know your customer' ('KYC') controls as required under the applicable law.
You must not use the Software, Services, or Website for any unlawful or fraudulent activity or prohibited transaction (including money laundering and terrorist financing), under the laws of any jurisdiction that applies to You. It is unlawful to deposit money from ill-gotten means. The Company undertakes checks on all transactions to prevent money laundering and terrorist financing activities.
If the Company has a suspicion that You may be engaging in or have engaged in fraudulent, unlawful, or improper activity, including, without limitation, money laundering or terrorist financing activities, or conduct activities otherwise in violation of these Terms and Conditions, We will comply with all Our responsibilities under applicable anti-money laundering and anti-terrorism financing laws. This includes but is not limited to terminating Your access to the Website immediately and/or blocking Your account.
If Your account is terminated or blocked in such circumstances, the Company is under no obligation to refund You any funds that may be in Your account. In addition, Tekzia B.V. are entitled to inform relevant authorities of Your identity and any suspected unlawful, fraudulent, or improper activity or transactions.
By accepting these Terms and Conditions, You are fully aware that there is a risk of losing money when gambling on the Website and that You are fully responsible for any such loss. In relation to Your losses, You shall have no claims whatsoever against Tekzia B.V. or their respective directors, officers, or employees.
21.2. NON-ELIGIBLE PLAYERS
Employees of Tekzia B.V., including its licensees, advertising and promotion agencies, media partners, game providers, other suppliers, and members of the immediate families of each, are not eligible to participate in any of the games available on the Website.
21.3. TERMINATION OF ACCOUNT
Tekzia B.V. reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in Your account at the time of such cancellation will be credited to Your original payment method account and/or sent to You by bank transfer.
However, Tekzia B.V. reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in Your account in any of the following circumstances:
- If You have more than one active account for the Services on the Website;
- If the name on Your gambling account does not match the name on the payment account(s) used to make deposits on Your account;
- If You participate in a promotion and cash-in before fulfilling the requirements of that particular promotion;
- If You provide incorrect or misleading registration information;
- If You are not of legal age;
- If You reside in a jurisdiction where participation in the Services is prohibited by law;
- If You have allowed or permitted (intentionally or unintentionally) someone else to play on Your gambling account;
- If You have not played on the Website on an individual basis and for personal entertainment only (meaning that, You have played in a professional sense or in conjunction with other Player(s) as part of a club, group, etc.);
- If You have "charged back" any of the deposits made with Your payment account on Your gambling account;
- If You are found colluding, cheating, money laundering, or undertaking fraudulent activity, including financing of terrorism;
- If it is determined by the Company that You have employed or made use of a system (including machines, computers, software, or other automated systems) designed specifically to defeat the Services;
- If Tekzia B.V. becomes aware that You are masking, disguising, anonymising, or hiding Your I.P. address (that is through the use of a VPN) while accessing the Website;
- If You use the Website or Your account in bad faith; and
- If Tekzia B.V. becomes aware that You have played at any other online casino operator and taken the actions set forth above.
By accepting any prize and/or winnings from the Services, You consent for Your name to be used for advertising and promotional purposes without additional compensation, except where prohibited by law.
21.5. GENERAL COMMUNICATION AND OPT-OUT MARKETING COMMUNICATIONS
In registering a real account, You consent to Us contacting You through any means of communication (whether in written or verbal form and including, but not limited to email, telephone, and SMS) regarding general matters relating to Your account.
We will communicate with you about marketing promotions following the marketing communication consents provided by You, if any, during the registration process or afterwards. To unsubscribe from marketing communications, You may unsubscribe directly from the marketing communication or by logging into Your account and adjusting Your consents. Alternatively, contact Our Customer Support Team via Live Chat or by emailing firstname.lastname@example.org.
You are solely responsible for any applicable taxes on any prizes and/or winnings that You collect from our Website.
21.7. FORCE MAJEURE
Tekzia B.V. shall not be held liable or responsible for any failure to perform or delay in performance of any of Our obligations under these Terms and Conditions caused by events outside Our reasonable control.
If any of the Terms and Conditions are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Tekzia B.V.'s original intent.
21.9. EXPLANATION OF TERMS AND CONDITIONS
We consider these Terms and Conditions to be fair. Should You need any advice regarding these or any other part of our Service, please contact Our Customer Support Team via Live Chat or by emailing email@example.com.
In the interests of Players and Tekzia B.V., any correspondence and telephone calls may be recorded.
21.10. ENTIRE AGREEMENT
The Terms and Conditions contained herein represent the complete, final, and exclusive agreement between You and Tekzia B.V. They supersede and merge all prior agreements, representations, and understandings between You and Tekzia B.V. regarding playing on Our Website. Please also refer to section 1.3 concerning amendments and updates of these Terms and Conditions.